Gigs

Privacy

Draft, last updated 10 November 2026. This policy is being reviewed and may change.

Loud Sydney lists live music in Sydney. You can use it without an account. This page explains what we collect, why, and what you can ask us to do with it. "We" means the people who run Loud Sydney.

If you don't sign in

• On your device only. Artists, venues and genres you follow, gigs you save, and whether sound is on are kept in your browser's local storage. They never leave your device unless you sign in. Clearing your browser data deletes them.
• Visit statistics. We use Vercel Web Analytics to count page views. It uses no cookies, doesn't track you across sites, and gives us only totals, such as pages viewed, referring sites, country and device type.
• Ticket clicks. When you press "Get tickets" we may record which gig it was, which ticket site it went to, and when. Nothing about you is included. These totals help us show ticket sellers how much traffic we send them.

If you sign in

Signing in lets your follows and saved gigs sync across devices and, once they're switched on, lets us email you about new gigs. We keep:

• your email address (to sign you in and send alerts you've asked for)
• a display name, if you give one
• the artists, venues and genres you follow, and the gigs you save
• your alert settings, and which gigs we've already emailed you, so you never get the same one twice
• if you import a Spotify playlist, the artist names from it (we don't keep your Spotify login)

Joining the Gig Buddy waitlist uses the same sign-in, so we can tell you when it opens.

Loud, the AI assistant

Loud is an AI assistant that answers questions about Sydney gigs in the chat panel (open it from the orb). You can type to it, or talk to it out loud. It's a computer program, not a person, and it can get things wrong. It doesn't sell tickets or take bookings.

• What you send. What you type to Loud, and in a voice chat the sound from your microphone, goes to Vapi (vapi.ai), the company that runs Loud for us. Vapi passes it to the services that do each part: OpenAI (the AI that reads and writes the replies), Soniox (turns your speech into text) and Microsoft Azure (turns Loud's replies into speech). These companies are based in the United States and may process data there.
• The microphone. Loud only uses your microphone after you press "Start talking", and your browser asks your permission first. The call ends when you press "End call", close the panel, or after a few minutes. You can always type instead.
• Searching for gigs. To find gigs, Loud asks our own search on Vercel. That search reads the conversation only to work out what to look for. It doesn't save it, and doesn't log anything that identifies you.
• What Vapi keeps. Vapi keeps a log of each conversation, including the written transcript (for voice chats, a transcript of both sides), for 14 days under our current plan, and then deletes it. We have audio recording switched off, so the sound of your voice chats is not kept, only the written transcript. We read some conversations to fix mistakes and make Loud better, and may turn a question into a test, with anything that could identify you taken out.
• On your device. Your browser's local storage remembers whether you've switched Loud on (loud) and how many voice chats you've had today (loud-voice). These never leave your device.
• Please don't share personal details. Loud never needs your name, phone number, email address, payment details or anything else about you, and won't ask for them. If you share them anyway, they'll be in that conversation's log until it's deleted.
• No account needed. Loud doesn't know who you are and isn't connected to your Loud Sydney account if you have one.

Loud's answers are only as good as the listings. Always check details with the ticket seller (see the Terms).

Who else handles your data

We don't sell or rent personal information, and we don't show third-party ads. These services process data for us to run the site:

• Supabase: accounts and the data listed above.
• Vercel: hosts the site and provides the visit statistics.
• Resend: sends alert emails, once alerts are on.
• Spotify: only if you choose to import a playlist.
• Vapi, with OpenAI, Soniox and Microsoft Azure: only if you use Loud, the AI assistant (see above).

When you open a page, your browser also loads content straight from other services: fonts from Google Fonts, the code for Loud's voice chat from esm.sh (only when you start one), 30-second previews from Apple Music or Deezer, and gig images from ticketing and venue sites. As with any website you load, those services see your IP address. Ticket sites have their own privacy policies once you click through.

Data sent overseas

Some of these providers store or process data outside Australia, mainly in the United States. That includes Vapi and the services it uses for Loud. We choose providers that publish privacy and security commitments, but overseas laws may not protect your information in the same way as the Australian Privacy Principles. If you'd rather your messages and voice didn't leave Australia, you can use everything else on the site without Loud.

Emails

Sign-in emails are sent when you ask for them. Alert emails are only sent if you've followed something and left alerts on. Every alert has a way to change how often you get them, or turn them off.

Your choices, and how to complain

• See, correct or download what we hold about you, or have your account and everything in it deleted: email hello@loudsydney.com.au. We'll do it within 30 days.
• Unfollow anything, or turn alerts off, at any time from your account.
• To have a Loud conversation deleted before Vapi deletes it automatically, email us roughly when it happened and what it was about (we can't look it up by your name, because Loud doesn't know it).
• If you're unhappy with how we've handled your information, email hello@loudsydney.com.au first and we'll reply within 30 days. If you're not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Security and retention

Account data is protected by row-level security, so each account can only read its own follows and saved gigs. We keep your account data until you delete your account, and then remove it. Ticket click counts and visit statistics contain nothing that identifies you, and we may keep them.

Children

Loud Sydney isn't aimed at children under 16, and accounts are for people 16 and over. Many gigs are 18+.

Changes

If we change this policy in a way that matters, we'll update the date above and, if you have an account, tell you by email.